Customer Experience

Telesales Representative

Bengaluru, Karnataka   |   Full Time

About slice


Founded by IIT KGP alumnus and backed by investors like Blume Ventures, slice is a Fintech startup focused on young India providing an alternative to traditional credit cards. We are building a smart, simple, and transparent financial platform to address the payments and credit needs of millennials. At slice, we aim to build a financial platform to solve all money-related use cases driven by innovative technology. We recently closed rounds of pre-series B funding, with over 2.5L approved users on our platform. You can visit https://www.linkedin.com/company/sliceit/ or www.sliceit.com to know more


About role


Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company.


In addition to this, you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer’s requirements and demands and close the sales deal efficiently. You are also required to write down important information provided by the customer and follow up with them on a regular basis.


As an ideal candidate, you should be an excellent communicator along with convincing abilities. Great report writing skills, amazing negotiation skills, and phenomenal telephone etiquette are essential for this position.





Responsibilities:


  • Contact potential or existing customers to inform them about a product or service using scripts

  • Answer questions about products or the company

  • Ask questions to understand customer requirements and close sales

  • Enter and update customer information in the database

  • Take and process orders in an accurate manner

  • Handle grievances to preserve the company’s reputation

  • Go the “extra mile” to meet sales quota and facilitate future sales

  • Keep records of calls and sales and note useful information




Requirements:


  • Experience of minimum 6 -12 months as telesales representative or other sales/customer service role

  • Familiarity with the FinTech industry is a plus

  • Proven experience Proven track record of successfully meeting sales quota preferably over the phone

  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

  • Ability to learn about products and services and describe/explain them to prospects

  • Excellent knowledge of English

  • Excellent communication and interpersonal skills

  • Cool-tempered and able to handle rejection

  • Outstanding negotiation skills with the ability to resolve issues and address complaints

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